Refund policy
We want this to be simple. Here is how returns and refunds work at slow blink.
14 days to change your mind
You can return unopened, unused jars in their original box within 14 days of the day your order is delivered. Opened jars can't be returned for hygiene reasons, unless something is wrong with them (see "Damaged, faulty or wrong item" below).
How to start a return
- Email support@slowblink.store with your order number. We reply within 24 hours.
- We send you the return address and instructions. Please don't send anything back before you hear from us.
- Send the parcel with tracking and keep the receipt. Return postage is paid by you.
Refunds
Once your return arrives and we've checked it, we refund what you paid for the returned jars to your original payment method within 5 business days. Your bank or card provider may take a few more days to show it.
Damaged, faulty or wrong item
If your order arrives damaged, faulty, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We will refund you or send a replacement at no cost to you. You won't need to send the item back unless we ask, and if we do, we cover the postage.
Order never arrived
If your order hasn't arrived 30 days after you placed it, email us and we will refund it or send it again.
Cancelling an order
Email us as soon as you can. If your order hasn't been sent yet, we cancel it and refund you in full. If it's already on its way, you can return it once it arrives, as described above.
Questions
Email support@slowblink.store. A person replies within 24 hours.